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􀌿+44 20 4572 9067

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United Kingdom

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Partnership

Becoming a Wheely Chauffeur Uploading and keeping your documents up to date Wheely Luxury Chauffeur Skills Training Acquiring a New Vehicle Transferring to a new partner Required Documents for Chauffeurs, Partners and Vehicles Wheely is making changes to its business model Substitute you work

Amenities and Vehicle Features

Wheely Nameboard Policy Acqua Di Parma Scent Diffuser Setting Ambient Lighting Water in the Vehicle Dashcam Wheely Pin & Pocket Square

Service standards

Communication Guide Airport Journeys Chauffeur Dress Code Vehicle Standards Phone Etiquette during an Active Journey News Centre Number of Passengers in Vehicles Train Stations Lateness Privacy Lost Property During the Journey Pet Transportation Cancellation policy

Performance Metrics

Wheely Reliability Metrics Quality Process

Mandatory Child Seat for V-Class

Visit Us

Visiting the Wheely London Academy

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Reservations and Wheely Chauffeur App

Pre-Booked Journeys Multiple Stops Concierge Tariff Chauffeur for a Day Airport Queue Zone Contacting the Passenger Pre-booked journey cancellation (release) policy Driving Hours Tariffs Parking Charges Contacting the Customer Service Team Where is the best place to meet a customer?Journey Statuses Reservation Information Extra Stop Downloading the Wheely Chauffeur App

Wheely Chauffeur App Issues

Minimum Requirements For Android and iOS Devices Frozen Application Difficulty accepting journeys due to status Updating the Chauffeur App

Issues during the journey

Receiving the Sign-Up Incentive Actions to Take if a Journey is Terminated No-Show Luggage Assistance Cleaning and Damage Accidents Penalty Charge Notices

Rating, Acceptance and Diamonds

Diamonds Penalties Diamonds Star Rating Acceptance Rate Late pickup penalty for Airport Meet & Greet journeys Cancellation policy

Earnings

Why is VAT added to the chauffeur rate?How could I earn more with the Flat Rate Scheme?What is VAT and why do I see it in the journey breakdown?The Chauffeur for a Day pricing Statements of Earnings and VAT Hourly Guarantee Incentives The Wheely Referral Incentive Verification of journey with GPS issues Wheely Incentives Long pick-ups Earnings

Joining Wheely

Vehicle Requirements Vehicle photos during sign-up Licensing Options Royal Borough of Windsor and Maidenhead

Exquisite chauffeured journeys. Available for iOS and Android.

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Wheely Ltd. Registered in England & Wales with company number 11473477. Registered office: The Monastery Barn, Syon Park, London Road, Brentford, TW8 8JF, United Kingdom.